Terms of Sale
1. Company Information
The Website is operated by Souljier. References to "we", "our", and "us" refer to Souljier.
2. Order Acceptance
Orders placed through the Website are subject to acceptance by Souljier. A contract is formed only when we send confirmation that your order has been accepted. We reserve the right to cancel orders prior to dispatch.
3. Pricing
Prices are displayed in GBP (£) unless otherwise stated. Souljier reserves the right to adjust prices at any time before purchase. If pricing errors occur we may cancel affected orders and issue a refund.
4. Payment
Payment is taken at the time of checkout. Ownership of products transfers once payment has been received in full. Orders suspected of fraudulent activity may be cancelled.
5. Product Availability
Products may be produced in limited quantities. Souljier reserves the right to discontinue or withdraw products at any time.
6. Import Duties
Customers ordering outside the UK may be required to pay import duties or taxes. These charges are the responsibility of the customer.
7. Delivery
Delivery timelines are estimates and may vary due to courier services or customs procedures. Souljier is not responsible for delays outside our control.
8. Limitation of Liability
To the fullest extent permitted by law, Souljier shall not be liable for indirect losses including loss of profits or business opportunities. Our liability shall not exceed the purchase price of the product.
9. Governing Law
These Terms are governed by the laws of England and Wales.
Terms of Service
Acceptable Use
Users may not:
- Use automated purchasing tools or bots
- Scrape or reproduce Website content
- Attempt to disrupt Website functionality
- Submit false information
Violation may result in restriction or termination of access.
Intellectual Property
All content displayed on the Website including product designs, images, graphics, text, and logos are the exclusive property of Souljier. These materials are protected by copyright and trademark laws. No content may be reproduced or distributed without written permission.
Website Availability
Souljier does not guarantee uninterrupted access to the Website. We reserve the right to modify or suspend Website functionality at any time.
Liability
Use of the Website is at your own risk. Souljier shall not be liable for damages arising from Website use.
Privacy Policy
Information We Collect
- Name
- Email address
- Billing and shipping address
- Payment information
- IP address
- Browsing behaviour
How We Use Data
Personal data may be used to:
- Process orders
- Provide customer support
- Detect fraud
- Improve Website functionality
- Comply with legal obligations
Legal Basis for Processing
Data is processed on the basis of:
- Contractual necessity
- Legitimate business interests
- Legal compliance
- Customer consent
Data Security
Souljier uses secure systems and payment processors to protect personal information.
Customer Rights
Under GDPR you have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Withdraw consent
Requests may be submitted via our customer support contact.
Data Retention
Personal data will be retained only for as long as necessary for legal and operational purposes.
Refund Policy
Return Window
Returns must be requested within 14 days of delivery.
Return Conditions
Items must be returned:
- Unworn
- Unused
- In original packaging
- With tags attached
Non-Returnable Items
The following items are not eligible for return:
- Customised items
- Limited releases
- Final sale products
- Gift cards
Refund Processing
Refunds will be processed within 14 days after returned items are received and inspected. Refunds will be issued to the original payment method.
Return Shipping
Return shipping costs are the responsibility of the customer unless the product is faulty.
Anti-Bot & Product Drop Policy
Fair Purchase Policy
To ensure fair access to products:
- Automated purchasing systems are prohibited
- Bots and scripts are prohibited
- Purchase limits may apply
Order Cancellation
Souljier reserves the right to cancel orders suspected of:
- Bot usage
- Automated purchasing
- Fraudulent activity
- Bulk purchases intended for resale
Resale Restrictions
Products purchased from www.souljier.com are intended for personal use only. Souljier reserves the right to cancel orders suspected of being placed for commercial resale.
Enforcement
Violations of this policy may result in:
- Order cancellation
- Refund issuance
- Restriction from future purchases
Intellectual Property & Brand Protection
Ownership of Intellectual Property
All intellectual property displayed on the Website is the exclusive property of Souljier, including:
- Trademarks
- Logos
- Brand names
- Product designs
- Graphics and artwork
- Product photography
- Marketing materials
- Website design and layout
- Written content
These materials are protected by applicable copyright, trademark, and intellectual property laws.
Prohibited Use
Without prior written permission, the following actions are strictly prohibited:
- Reproducing or copying Souljier designs
- Manufacturing products that imitate Souljier products
- Using Souljier trademarks or logos
- Using Souljier product imagery for commercial purposes
- Distributing or modifying any brand assets
- Creating derivative works based on Souljier designs
Unauthorised use of Souljier intellectual property may result in legal action.
Counterfeit Products
Souljier actively monitors the market for counterfeit products. Any manufacture, distribution, or sale of counterfeit Souljier products is strictly prohibited.
Reporting Infringement
If you believe that intellectual property belonging to Souljier is being used without authorisation, please contact us with details of the alleged infringement, the location of the infringing content, and supporting evidence.
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